Disconnected from my site

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  sevenoakssports · Member · Aug 15, 2022 at 3:41 pm

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  Hi, my WordPress admin login is not appear to work anymore and my site has disappeared from my WordPress account. I recently added a new user to the site and now can’t access as admin, please help?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  sevenoakssports · Member · Aug 15, 2022 at 3:42 pm

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  The blog I actually need help with is sevenoakssports.co.uk not as above.

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  staff-totoro · Staff · Aug 15, 2022 at 11:34 pm

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  Hi there,

  Hi there,

  We can’t help directly because we don’t host sevenoakssports.co.uk on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Ionos) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) that also helps prevent this kind of lockout from occurring.

  The good news is that as long as you have access to the server control panel through Ionos, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Ionos support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!