Disconnected Jetpack and lost access to domain and purchases.

• 

  04d4n8dvb182 · Member · Mar 28, 2024 at 11:42 pm

  • Copy link
  • Add topic to favorites

  Hello. I was attempting to reset my Jetpack as it was not connected due to DNS records not pointing at the wordpress. In this process i mistakenly disconnected the Jetpack from the app and not have lost access to my website and purchases. How can I recover my domain, website, and emails?

  The blog I need help with is: (visible only to logged in users)

• 

  staff-dragon · Staff · Mar 31, 2024 at 11:20 pm

  • Copy link

  Hey there,

  I have switched your primary address from pureyogaandwellness.com to pureyogaandwellness.wpcomstaging.com, which has resolved the Jetpack connection issue.

  You reconnect the domain and use it as the primary address again by removing the A records from your domain’s DNS by following the instructions outlined here:

  

  Domains » Manage Your DNS Records

  in WordPress.com Support

  4 min read

  DNS records are special settings that control what people see when they visit your domain. They also allow you to connect your domain to third-party services such as an email provider. This guide will show you how to add, remove, and change your domain’s DNS records. Reasons for Editing DNS Records You may want to edit the DNS for your domain if you are: Verifying your ownership of a d

  You can then change the primary address. Let us know if you have any additional questions.

  Hope this helps!