Dissapeared website after domain change

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  arronburcher · Member · Aug 16, 2023 at 8:37 am

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  I have multiple wordpress accounts, I am contactiong you from this one as I no longer have access to the one I am reffering to in this query.

  I recently rebranded my company from theairbag to stuntbags.

  I purchased the domain stuntbags.com to replace theairbag.net

  Last week, I went into WordPress general settings to change the domain to my new one, but in doing so have lost all access to my website

  Please help! I am in the muddle of a major marketing campaign ajnd have no website!

  Self-declared URL: http://www.stuntbags.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Aug 16, 2023 at 10:03 am

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  Thanks!