DNS Records

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  sarahmariephotographymn · Member · Aug 12, 2014 at 1:15 pm

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  I am trying to map an exsisting email account through your Domain Management system. I understand there is a certain order which DNS records need to be added…what order is that?

  I have attempted to fix this numerous time and am unable to successfully do so.

  The blog I need help with is: (visible only to logged in users)

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  shawnajroberts · Member · Aug 12, 2014 at 9:35 pm

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  Hi there!

  There’s no specific order that the DNS records need to be added. They just all have to be formatted correctly. Here’s some info on adding custom DNS records:

  Manage Your DNS Records

  If you’d like me to check the formatting of your records, please paste all of the records your email host requires here and I’ll take a look. :)

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  sarahmariephotographymn · Member · Aug 13, 2014 at 6:46 pm

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  2. Locate the CNAMEs and set the following:
  • Name: autodiscover Target: autodiscover.outlook.com
  • Name: sip Target: sipdir.online.lync.com
  • Name: lyncdiscover Target: webdir.online.lync.com
  • Name: email Target: email.secureserver.net
  • Name: msoid Target: clientconfig.microsoftonline-p.net
  3. Locate the MX and set the following:
  • Host: @ Priority: 0 Target: sarahmariephotographymn-com.mail.protection.outlook.com
  4. Locate the SRV and set the following:
  • Port: 443 Protocol: _tls Name: @ Service: _sip Priority:
  100 Weight: 1 Target: sipdir.online.lync.com
  • Port: 5061 Protocol: _tcp Name: @ Service: _sipfederationtls Priority: 100 Weight: 1 Target: sipfed.online.lync.com
  5. Locate the TXT and set the following:
  • Name: @ TXT Value: MS=ms28646369
  • Name: @ TXT Value: v=spf1 include:spf.protection.outlook.com -all

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  sarahmariephotographymn · Member · Aug 13, 2014 at 6:47 pm

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  Is that what you are looking for?

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  shawnajroberts · Member · Aug 13, 2014 at 7:09 pm

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  Yep! That’s what I need. Everything looks like its set up correctly. Is your email still not working correctly?

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  sarahmariephotographymn · Member · Aug 13, 2014 at 11:51 pm

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  It is still not working :-(

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  shawnajroberts · Member · Aug 14, 2014 at 5:12 pm

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  I’m sorry about that. I’ve just removed all of your DNS records and re-added them in case there were any small errors I missed when I checked them. Let me know if your email still isn’t working in a few hours.

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  sarahmariephotographymn · Member · Aug 15, 2014 at 6:03 pm

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  Still not working

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  shawnajroberts · Member · Aug 15, 2014 at 8:16 pm

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  Can you tell me the email host you’re trying to set up? Is it Outlook?

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  sarahmariephotographymn · Member · Aug 17, 2014 at 4:46 pm

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  Yes,Outlook

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  rachelmcr · Member · Aug 19, 2014 at 11:17 am

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  Hi there,

  Based on the email records you gave us, it looks like you’re signed up for Office 365. If you signed up for that service through GoDaddy, you should be able to log in to manage your email here:

  https://sso.godaddy.com/?realm=pass&app=o365

  Can you let me know if you’re able to sign in and use your email there?

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  sarahmariephotographymn · Member · Aug 19, 2014 at 2:00 pm

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  I am able to sign in but it doesn’t send/receive emails.

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  rachelmcr · Member · Aug 19, 2014 at 2:55 pm

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  Thanks for letting me know. We double-checked the DNS records on our end, and we entered exactly the records you provided:

  2. Locate the CNAMEs and set the following:
  • Name: autodiscover Target: autodiscover.outlook.com
  • Name: sip Target: sipdir.online.lync.com
  • Name: lyncdiscover Target: webdir.online.lync.com
  • Name: email Target: email.secureserver.net
  • Name: msoid Target: clientconfig.microsoftonline-p.net
  3. Locate the MX and set the following:
  • Host: @ Priority: 0 Target: sarahmariephotographymn-com.mail.protection.outlook.com
  4. Locate the SRV and set the following:
  • Port: 443 Protocol: _tls Name: @ Service: _sip Priority:
  100 Weight: 1 Target: sipdir.online.lync.com
  • Port: 5061 Protocol: _tcp Name: @ Service: _sipfederationtls Priority: 100 Weight: 1 Target: sipfed.online.lync.com
  5. Locate the TXT and set the following:
  • Name: @ TXT Value: MS=ms28646369
  • Name: @ TXT Value: v=spf1 include:spf.protection.outlook.com -all

  Can you please contact GoDaddy and ask them to check everything from their end to find out why your email isn’t working? If something is incorrect, please let me know so we can fix it for you on this end.