DNS & Site Migration Help

  • Unknown's avatar
    veronicacristinablogs · Member ·

    Im just going to copy and paste what my new web host needs from me because I dont understand any of this. I bought new hosting through them and before I could migrate my existing site they told me to point my DNS to them because Google is my domain server but now theyre saying that they need me to do this….PLEASE HELP!

    ‘In order to migrate the site from one server to another, we need to access the old hosting or we should be able to login to the old WordPress admin panel so that we can try migrating using the plugins. In this case, the DNS is already pointed to us and we are unable to access the WordPress dashboard.

    I have found the old ‘A’ records which were pointing to Google(please find the screenshot attached) and I tried to access the WordPress login by updating my hosts IP to your old A records. However, it is not accessible. Could you please provide us with the old hosting backups so that we can restore them for you? Or allow us to access the old WordPress dashboard by updating the DNS to the old hosting account. If you are not sure about the old records I would suggest you consult your web developer.’

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I see you posted the same question here: https://wordpress.com/forums/topic/dns-and-hosting-backups/?view=all

    With this in mind I am closing this post and marking it as a duplicate, but you are welcome to continue to reply in the other thread, thanks!

  • The topic ‘DNS & Site Migration Help’ is closed to new replies.