Do I still have a domain registered and paid or do I have to upgrade

• 

  andreeaneagupsi · Member · Mar 29, 2022 at 3:27 pm

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  Hi.
  I need your help. For the domain http://www.psihologandreeaneagu.com, I would like to know if it is still registered with you, at wordpress and paid or do I have to upgrade the account with a new, paid plan?

  Regards,
  Andreea Neagu

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Mar 29, 2022 at 4:44 pm

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  Hi,

  That domain is indeed registered with us through 2022-05-24.

  However, I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes to that domain registration.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.