Do not charge me twice for one service!

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  ctbivens · Member · Apr 26, 2015 at 12:24 am

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  I got an email from you saying that I will be charged $99 for Premium Upgrade tomorrow, 4/26/2015. The same message tells me that this upgrade will be automatically renewed on May 6, 2015. What gives??

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Apr 27, 2015 at 1:09 pm

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  Hi Thomas,

  I’m sorry for the confusion! We definitely wouldn’t charge you twice for the same service. It sounds like there’s an error in our renewal email, and I’ll report that to our team to investigate.

  However, I see you already cancelled the Premium upgrade trial on your site, so you won’t be charged at all for that upgrade now. Please let me know if I can do anything more to help with that!

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  ctbivens · Member · Apr 27, 2015 at 7:05 pm

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  Yes, I cancelled the Premium upgrade because of the confusion and uncertainty. I’m not going to buy it until we better understand what’s going on. Meanwhile I will be re-contacting HostGator, with whom I registered my domain name (on the perhaps ill-advised recommendation of a book I purchased.) However, last time I spoke with HostGator on the phone, they told me that WordPress would have to give them the name servers and I should therefore call WordPress customer service to get them to do so. (?) Is there a WordPress phone # you can recommend me to?

  I’ve also gotten the message from WordPress to contact HostGator to update the name servers. So HG is telling me to contact WP and WP is telling me to contact HG. Essentially, what I want is to keep the domain, but redirect to a WordPress site, and have HostGator forward my domain to WordPress.

  I’m likely to buy the WordPress upgrade at some point in the future after this mix-up with HostGator is straightened out.

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  rachelmcr · Member · Apr 28, 2015 at 9:18 am

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  Hi Thomas,

  I certainly understand wanting to get the domain issues sorted out before upgrading to Premium. I’m going to keep helping you with your domain in your other support ticket here:

  https://en.forums.wordpress.com/topic/i-bought-a-domain-name-at-hostgator-and-i-want-to-use-it-at-wordpress

  WordPress.com doesn’t have phone support, but I’m happy to keep helping you here!