Do not have access to the domain I created.

  • Unknown's avatar
    lgoh0905 · Member ·

    Hello,

    I created a website sesshomarurinoriginallovestories.com. but now I cannot access it. I click on the link in the email I received when I created the site and it tells me the site is not ready but I cannot find anywhere to edit the site now. When I click on my account, WordPress acts like I do not have a site and wants me to create a new one and pay for it. I already paid.

    The only thing I have changed is my name on the site. I want the site to be under a different name. I haven’t changed anything else. I need access to the site I created.

    Please help.

  • staff-ozmodiar · Staff ·

    Howdy,

    The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

  • The topic ‘Do not have access to the domain I created.’ is closed to new replies.