Domain

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  hannakaylin · Member · Aug 14, 2019 at 3:41 pm

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  Hello,

  I had to change my domain for professional reasons. I’m not sure if I did it right, but now all of my stuff is gone and I don’t have access to either domain now. I read somewhere that it only took 24 hours for the domain to update, so I’m very confused. It looks like everything got deleted. I just payed to renew my account and now I don’t have either domain, so I’m not sure what to do. I was wondering if you could assist me in what to do next. Is there any way I can recover this account? Thank you!

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  staff-doublebassd · Staff · Aug 14, 2019 at 5:54 pm

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  Hi there,

  I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!