Domain

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  wheatleybryant · Member · Dec 5, 2020 at 6:56 pm

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  Hi it has taken me so long to find a way to contact you guys – I’ve been charged for a domain name I never use and have forgotten about but can’t get into my account, don’t know the name of it, and there is no way around it – how on earth do I cancel the subscription? Who can I speak to??

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  staff-ozmodiar · Staff · Dec 6, 2020 at 4:24 am

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  Hi,

  What is the URL of the domain?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.