domain and refund

  • Unknown's avatar
    jeremyhewitt12 · Member ·

    2 things, i have been charged $14 for something in WordPress and have not received my refund. as well as i am trying to use my domain with another host and when i type in my url i receive this error message, ‘Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

    If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain’

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Happy to help with this.

    Do you know the domain in which you were charged for? This will help to track down the charge.

    Also, we have this helpful tool here: https://wpchrg.wordpress.com/ whereby you can track down the charge and request a refund.

    I hope this helps.

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