Domain Expire Redemption Period

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  thestyledom · Member · Sep 10, 2019 at 11:06 am

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  Hello, I am trying to get an update on an email I received yesterday since my domain has expired. I am hoping to pay the redemption fee of $98, but also looking into backordering my domain. Would love to know what may be best as I want to secure my domain and am doing a lot of digging and calling.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 10, 2019 at 4:16 pm

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  Hi there,

  What email are you speaking of? This forum thread is the only support request in your account – I don’t see any email support tickets for this account in our system.

  I assume you’re speaking of the domain, thestyledom.com, correct?

  I’ve sent you a link via email to pay for the domain redemption. Once we receive your payment we can email our domain provider to restore the domain.

  We do not offer domain back-order services on WordPress.com.

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  thestyledom · Member · Sep 10, 2019 at 5:50 pm

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  Hello,
  Thank you so much for the link and payment request.
  I have put a CC on file and paid the fee.

  I did receive an email ([-] Re: WordPress.com Receipt [redacted])
  from Kris it was automated, but I never was confirmed for the same renewal payment. Thank you so much.
  I hope this is fully resolved soon.

  Once my domain is hopefully up and running can I pay for more years in an advance? I want to avoid this from ever happening again as I don’t plan to change my company name any time soon.

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  kokkieh · Staff · Sep 10, 2019 at 6:25 pm

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  That receipt is for a payment made in June 2016 on your account, so that’s likely an old email. You can see this receipt here:

  https://wordpress.com/me/purchases/billing/

  I’ve emailed our domain provider to restore your domain. We’ll let you know as soon as the domain is reactivated.

  We don’t currently support multi-year domain registrations, but once the domain is restored, you can add a payment method to the domain itself on the Purchases page and enable automatic renewal – the payment method you added on the billing history page can only be used for new purchases, and isn’t automatically associated with existing purchases for auto-renew.

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  thestyledom · Member · Sep 10, 2019 at 6:29 pm

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  Thank you so much!!!
  You have no idea how stressed I have been.
  I will be sure to change the method of payment once restored.

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  kokkieh · Staff · Sep 12, 2019 at 10:52 am

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  Hi there,

  I see you also contacted us via email using a different account, but just to close the loop here your domain has been restored and should be working again.

  Please go to https://wordpress.com/me/purchases/, click on the domain, and click on Add Payment Method to enable automatic renewal for your domain.