Domain Expiry – Contact Support

• 

  purelyislam · Member · Apr 19, 2019 at 5:03 pm

  • Copy link
  • Add topic to favorites

  Hi, I forgot to renew my domain and it is telling me to contact support
  my domain: purelyislam.com

  Please reply to my other email: (email visible only to moderators and staff) because i do not have access to (email visible only to moderators and staff) because it was part of the domain

  I would like to repurchase this domain as i forgot to renew it, How would i be able to transfer this domain to my godaddy account?

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · Apr 20, 2019 at 6:15 pm

  • Copy link

  Hi there,

  That domain has already been removed from our system and is currently in redemption with our registrar. It is still possible for me to recover the domain at this point, but our registrar charges an $80 fee to restore a domain from redemption. Let me know if you agree to that fee and I can get the recovery process started.

• 

  purelyislam · Member · Apr 21, 2019 at 9:59 am

  • Copy link

  Yes, please start the recovery process

• 

  kokkieh · Staff · Apr 22, 2019 at 4:57 am

  • Copy link

  Hi there,

  I’ve sent you a payment link via email.

  Once we receive your payment I can contact our domain provider to request that they restore the domain.

• 

  purelyislam · Member · Apr 22, 2019 at 9:35 am

  • Copy link

  Hi, you sent it to the email which I have no access to because its the domain email, I have updated my account and attached a gmail one, please send it again

  thanks

• 

  staff-zinnia · Staff · Apr 22, 2019 at 1:48 pm

  • Copy link

  No problem. I have resent the payment link to the updated email address on the account. Write back to us here once you have submitted that payment.

• 

  purelyislam · Member · Apr 22, 2019 at 5:23 pm

  • Copy link

  Hi, I have paid and payment was completed

• 

  supernovia · Staff · Apr 22, 2019 at 11:28 pm

  • Copy link

  Thanks @purelyislam, we’ve reached out to the registrar to get the domain back for you, and we’ll update you here when we have more news. Cheers!

• 

  purelyislam · Member · Apr 23, 2019 at 5:35 pm

  • Copy link

  Ok, Thank You

• 

  supernovia · Staff · Apr 23, 2019 at 8:02 pm

  • Copy link

  Closing this out since I can see the domain was restored. We’ve followed up via email as well. Cheers!