Domain extension refund

  • Unknown's avatar
    ravenrockk · Member ·

    Hi,
    I moved recently my domain to another registrar. As I did this during the reservation period, just after it expired, I decided to buy another year of this domain in WordPress, to 2022. When moving domain on new registrar’s site, I was obliged to extend the domain using their service, so effectively I was doing that for a second time and the polishlove.blog domain should be paid up to 2023.
    However, in the domain panel I saw that the domain is available up to 2022, not 2023. I wrote to their support and was informed that I should get refund from wordpress for prolonging the domain, as I effectively paid twice for the same year during the reservation period.
    To sum up, I would like to get a refund from you, per ICANN rules. Thank you.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    Ok just to check, was the extra year of registration purchased with the other domain registrar?

    The reason why I ask is because I can only see that one years worth of registration was purchased with WordPress.com – and this is now outside of the refund window.

    Many thanks.

  • Unknown's avatar
    ravenrockk · Member ·

    Hi,
    Yes it was – it was obligatory during the domain import to a new registrar, I had to pay for a domain extension.

    So, I contacted their support and was told that I effectively paid twice for the same year. I wasn’t aware of that. That’s why I would like to get a refund from WordPress for domain extension, per ICANN rules.

    Cheers.

  • staff-blorbo · Staff ·

    This is too far past our refund window for us to issue one here, but please contact our billing team via billingsupport@wordpress.com and they may be able to take care of it.

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