Domain is not showing under my account.
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Hi, I am trying to pay for the upcoming renewal of my domain. Yet when I logged in today, none of the domains I have are showing up under my account.
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Hi there,
It can certainly be a bit startling to log in and not see your domains listed. Usually, when this happens, it is because the domains are associated with a different email address or username than the one you are currently logged into.
Here are a few general steps to help you locate your domains:
Check for Multiple Accounts: Try logging in with any other email addresses you may have used in the past. If you have multiple accounts, the domains will only appear on the specific account that purchased them.
Check Your Email Receipts: Search your various email inboxes for your original “Purchase Receipt” or “Renewal Reminder.” The email address that received those notifications is the one linked to your domains.
Use the Account Recovery Tool: If you aren’t sure which email you used, you can use our Account Recovery Tool. You can enter your domain name there, and it will send a reset link to the correct email address on file.
Logout and Login: Sometimes a browser session can get “stuck.” Try logging out completely and then logging back in specifically at wordpress.com/me/purchases to see if the list refreshes.
If you’ve tried the steps above and still can’t find them, please reach out to us via our private support contact form while logged in, and we can take a closer look!
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