domain issue

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  secludit · Member · Apr 24, 2017 at 1:59 pm

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  Hello,
  I have an issue with my domain address but I can’t fix it. Could you explain me how can I?
  Regards

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Apr 24, 2017 at 2:01 pm

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  Hi there,

  It looks like elastic-security.com has expired, but it is not under your account. You’ll need to contact the owner of the site/upgrade and have them renew the site.

  Let me know if you have any questions. Thanks!

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  secludit · Member · Apr 24, 2017 at 3:50 pm

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  Hi,

  He already has renew the site on March so does he need to upgrade anything else?

  Regards

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  staff-doublebassd · Staff · Apr 24, 2017 at 4:46 pm

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  Hi there,

  The domain was not renewed in March of this year. It was renewed last year in March. They will need to renew it again this year in order to keep the mapping subscription.

  Thanks,

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  secludit · Member · Apr 25, 2017 at 7:11 am

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  Hi,
  We can’t mapped the domain elastic-security.com. We have a premium plan so it must be included, don’t it?
  Regards

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  staff-doublebassd · Staff · Apr 25, 2017 at 8:35 pm

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  I do not see the premium plan under either account. It would include the mapping subscription, but I do not see the subscription. Under whose account is the upgrade?

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  secludit · Member · Apr 26, 2017 at 8:44 am

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  Please check again because we have a premium plan. Can you give me your mail to send our invoice or a screenshot?

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  staff-doublebassd · Staff · Apr 26, 2017 at 2:41 pm

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  Hi there,

  I can send you an email. Please provide me an email that I can contact and you can reply to the one I send. No worries about sending an email in the forums, I will be the only that can see it. Thanks!

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  secludit · Member · Apr 26, 2017 at 2:59 pm

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  (email visible only to moderators and staff)

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  staff-doublebassd · Staff · Apr 26, 2017 at 6:13 pm

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  I have sent an email your way. Let me know if you don’t receive it.

  Thanks!