Domain Login

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  stpaulsfc · Member · Jul 26, 2023 at 7:03 pm

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  I can not get our domain paid, because it keeps telling me the login info is not in the system.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jul 27, 2023 at 8:03 am

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  Hi there,

  The domain stpaulsfallscity.org was successfully renewed yesterday. However, it seems there might have been some confusion regarding the account associated with this domain.

  Our records show that the domain is actually owned by a different account than the one you’re currently logged in to. The owner of the domain is @saintpaulsfallscity, and this account is the only one that can manage and renew it. This would explain why you’re unable to renew the domain through your account.

  If you want to manage the domain through your account, you would need to request a transfer of ownership from @saintpaulsfallscity. This process is straightforward, and we have detailed instructions in this guide: https://wordpress.com/support/domains/transfer-a-domain-to-another-wordpress-com-account/

  Should you have any other questions or need further clarification, don’t hesitate to ask. We’re here to help.