Domain Mapping

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  kumbel · Member · Jul 12, 2016 at 11:02 pm

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  I’m trying to renew our domain mapping. When I go to the domain and click ‘Payment Settings,’ it takes me back to ‘Manage Purchases’ rather than allowing me to renew the domain mapping. Can you please assist?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jul 13, 2016 at 1:54 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!