Domain mapping

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  dominicanaid · Member · Sep 26, 2016 at 1:35 am

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  Good evening;

  Our nonprofit organization has used WordPress for some time now to help populate our website.

  I recently learned about the need to have a paid WordPress plan to allow the website to stay active.

  I have tried purchasing a plan, and have tried mapping our WordPress blog to the domain (dominicanaidsociety.com), but every time I try to create an account or map a domain, nothing happens.

  What am I doing wrong?

  thanks

  mark

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 26, 2016 at 5:31 pm

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  Hi Mark!

  What WordPress.com URL are you trying to map the domain to? The mapping subscription was purchased under someone else’s account – have you tried renewing it under that particular account yet?

  Until recently, you were able to renew an upgrade that was under your account ( I see that you have in the past), but now only the owner of the upgrade can.

  Let me know if you have any questions.

  Thanks!

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  dominicanaid · Member · Sep 29, 2016 at 5:03 pm

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  Thanks for checking in!

  I think what happened was this: years ago, when we started the website, its creation was facilitated by graduate students at Virginia Commonwealth University, and I think one of their accounts may have been used to set up the mapping subscription.

  Those students have since graduated, and I no longer have contact with them.

  How might you suggest moving the mapping subscription over to this account? Is there another way by which we can address this?

  thanks!

  mark

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  staff-doublebassd · Staff · Sep 29, 2016 at 8:33 pm

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  I take it you’re trying to map the custom domain to http://dominicanaidsociety.wordpress.com/? Once you confirm that is the URL you want to map to dominicanaidsociety.com, I’ll do the mapping on our end and send you a manual payment. I currently do not see it mapped under any other user’s account, so you should be able to do it yourself.

  However, if you’re aren’t able to, I’ll be happy to.

  Thanks!

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  dominicanaid · Member · Sep 30, 2016 at 4:36 am

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  Yes–the process you describe would be great. I’ll watch for the e-mail re: payment?

  many thanks!

  mark

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  staff-doublebassd · Staff · Sep 30, 2016 at 7:38 pm

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  Hey!

  I have mapped the domain to your account, so you’re all set!

  I have also sent you the manual payment to your email.

  Let me know if you have any other questions.

  Thanks!

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  dominicanaid · Member · Oct 1, 2016 at 1:35 am

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  Super–thanks! I’ll address the payment in a moment.

  Is this something that I need to do again, and if so, how do I go about setting this up to avoid worries in the future?

  thanks!

  mark

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  staff-doublebassd · Staff · Oct 1, 2016 at 5:40 am

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  You shouldn’t have to do this again, but if you are unable to renew in the future and have the same issue, let me know and I’ll take care of it for you.

  Thanks!

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  dominicanaid · Member · Oct 1, 2016 at 5:42 pm

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  Thanks very much. I appreciate your helping fix all this!

  mark

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  staff-doublebassd · Staff · Oct 2, 2016 at 5:54 am

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  You’re very welcome!