Domain Name

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  mythermomixblog · Member · May 31, 2019 at 10:48 am

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  Hello,

  I sent a request a few days ago to get my domain name back as it went into the redemption process. I’ve not heard anything back yet.

  When can I expect a response?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · May 31, 2019 at 12:51 pm

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  Hi there,

  We reached out to the domain owner in regards to recovering the domain and still have no heard back from them. Before proceeding with the recovery, we have to get their confirmation. Are you the owner of the other blog? If so, please post in this thread under that account to confirm ownership and we will proceed with restoring the domain.

  Thanks,

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  mythermomixblog · Member · May 31, 2019 at 1:10 pm

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  The blog is using my email address and I have received no emails from you to restore the domain. As I explained to support, the email account was changed to receive your response because the previous email account no longer works as the domain had expired. So where was this communication sent to? Not to the admin email.

  I have posted this thread under the correct account managing surreyspice.com?

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  fstat · Staff · May 31, 2019 at 1:34 pm

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  Hi there,

  You’re logged in to an account that doesn’t own that domain. Please log in to the correct account so we can further assist you.

  If you’re unable to access that account please follow our Account Recovery guide:

  Recover Your Account

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  mythermomixblog · Member · May 31, 2019 at 1:43 pm

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  If I am logged in to the wrong account, how am I able to access my surreyspice website, where the domain used to be accessible?

  What is the username meant to be of the correct account?

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  staff-zinnia · Staff · May 31, 2019 at 3:31 pm

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  Hi –

  We aren’t able to divulge account details. You’ll be able to recover the account with your transaction id from the renewal last year. It was in March 2018. Once you find that ID you can recover the account through the process that fstat linked in his reply.

  Please note that the transaction ID is unique to your account. Do not post it here in the public forums.

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  surreyspice2014 · Member · May 31, 2019 at 4:39 pm

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  Ok we have found the correct account and paid the redemption and renewal fee. Hopefully this can now be added back to the account. Many Thanks

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  supernovia · Staff · May 31, 2019 at 5:08 pm

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  @surreyspice2014 perfect. Thank you! We’ve just reached out to our registrar, and will update you once we hear back.

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  supernovia · Staff · Jun 1, 2019 at 1:45 am

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  Good news: they’ve returned the domain, so we’ve added it back to your account.

  Right now it’s not set up for auto renewal, so you’ll want to be sure to add that, or transfer the domain to your new host if you’d like. Here’s how:

  Transfer a Domain to Another Registrar

  Let us know if you need more help!