domain name + admin page – server cannot be found

  • Unknown's avatar

    Hello! Since yesterday I dont have access to my worldpress page ‘the winged messenger’. No matter if its the admin page or the ‘normal’ one. It always says unable to connect and ‘Firefox can’t establish a connection to the server at http://www.thewingedmessenger.com.’ Also when I go to the worldpress official page and I want to lock in from there my username and pasword are not matching although they actually should so it cannot be my fault. Please help me to make everything as it was and help me to get access to my page again. Marina

  • Hi there,

    Your site thewingedmessenger.com is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by Hostgator. Therefore, you need to contact them regarding your issue.

    We’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:

    https://wordpress.org/support/

    If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:

    WordPress.com vs. WordPress.org

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