Domain not working

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  grayal33 · Member · Aug 13, 2014 at 9:04 am

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  I have mapped a new domain name, and it is showing in the ‘My Domains’ menu, but it isn’t working.

  The blog I need help with is: (visible only to logged in users)

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  grayal33 · Member · Aug 13, 2014 at 3:02 pm

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  Neither the blog nor the mapped domain name is working, could I have an answer soon please? It’s quite urgent as we have just sent out hundreds of flyers with the web address on them. Thanks

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  shawnajroberts · Member · Aug 13, 2014 at 9:59 pm

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  Hi there!

  Thanks for reaching out. It looks like you mapped your domain with the ‘www’ in front. This breaks in our system. I’ve fixed this for you now and your domain should start working shortly.

  You may need to go to Store > My Domains and update your Primary Domain.

  Sorry about that! Let me know if I can help with anything else.

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  grayal33 · Member · Aug 14, 2014 at 11:04 am

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  Thank you soooooooooo much!! Your help is very much appreciated and we are back online yay!! Thank you :)

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  shawnajroberts · Member · Aug 14, 2014 at 5:43 pm

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  Fabulous! Let me know if I can help further! :)