Domain parked

  • Unknown's avatar

    Hi,

    I have just deleted my domain (and then deleted my account as well, I just made this new one), too hastily I’m afraid, as obviously the better option would have been to transfer it. Is there any way for me to reinstate my domain name so I can transfer it? Or is there someone I can contact for this specifically?

    Thank you in advance!

  • Hi there,

    What’s your domain name so I can have a look and further assist you?

  • Unknown's avatar
    anderszichtbaar · Member ·

    Hi,

    Thank you for replying! It’s (redacted)

  • Hi there,

    That domain is owned by a different account than the one you’re contacting us. If you don’t have access to that account please follow our Account Recovery guide:

    Recover Your Account

  • Unknown's avatar
    anderszichtbaar · Member ·

    Hi,

    The thing is, I closed my account right after deleting the domain (I just made this new one to basically try and undo my mistakes). So since it’s closed I am unable to log in. I realised my mistake immediately, and I sent a reply to the email I received stating the following:

    “If this action was accidental or you have any questions please let us know by replying to this email.”

    But I have not yet received a reply, so I thought I’d try my luck in the forum.

  • Unknown's avatar
    anderszichtbaar · Member ·

    Hi again,

    Really sorry for the trouble, but I’ve just submitted the account recovery form and I have an additional question- once this case is handled, would it be possible to remove the mention of my domain name in the previous post? I understand forum posts are usually not deleted, but I’d not like a link back here once/if I’m able to use my domain name again, for privacy reasons.

  • I can remove the domain from the post. That’s not a problem.

  • Unknown's avatar
    anderszichtbaar · Member ·

    Thank you so much!

    Can you possibly say how long it would take for me to receive a reply to my account recovery form?

  • Hi there,

    Most of our support team are traveling today, so response times are a bit longer than usual. But I see your email in our queue and will reply to you there in a little while.

  • Unknown's avatar
    anderszichtbaar · Member ·

    Hi,

    I’ve just received an email from a colleague of yours to restore my account and domain, so this topic can be closed.

    Thank you so much for all the help and my apologies for the trouble!

  • No need to apologise. Glad we could get this sorted out for you :)

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