Domain Privacy Setting stopping me from updating Contact Information

  • Unknown's avatar
    derbydirection · Member ·

    I’m transferring my blog over to a new user. I’m trying to figure out ahead of time how she can update the domain contact information when the transfer goes through.

    It seems simple enough.. But! The contact info is locked and I am unable to edit it.

    How can you edit the contact information to the domain when the form is locked due to the privacy upgrade?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi there,

    Currently you have Private Registration enabled so you are unable to edit the contact information. Please go to Store > My Upgrades in your Dashboard and cancel Private Registration. Then update the contact information. Please reply back once you are done and I can renable it for you.

    Thank you!

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