Domain recovery
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We need to recover our domain name dorealwork.com that expired from our account. It is no longer an option to renew or repurchase within our account settings. What is the best way to get it back now that it has been released?
The blog I need help with is: (visible only to logged in users)
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Hi there,
I checked and dorealwork.com is now in a redemption period. The charge is a $80 late renewal fee in addition to the $18 we charge to renew the domain. Please confirm here if you agree to pay the fees and I will begin the domain restoration process along with providing a manual payment.
Please visit the support page link for further instructions:
Let me know if you have any questions. Thank you!
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Yes, we would like to proceed with the renewal and agree to the charges.
How is the payment handled? The primary email listed with the account is no longer active (which is why we missed the original notifications). It is possible to use the recovery email?
Thank you!
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Update: I just successfully changed the primary email so that can be used for communication as needed.
Thank you!
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The manual payment option can only be sent to the email address on the account, so please change that at https://wordpress.com/me/account
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Oh, sorry, I sat on this too long and didn’t check for new replies before sending. :)
I have sent a payment request for the total of $98 to the email address on your account. Once the payment is received, we will send a note to our domain partner regarding dorealwork.com. This process only takes about 2-3 days start to finish.
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Thank you very much! I completed the payment. Our site is currently down so anything we can do to expedite the process would be fantastic.
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Payment received! I have contacted our domain partner and we’ll let you know as soon as we hear back.
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