Domain registration

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  love4petpaws4 · Member · Jul 4, 2021 at 3:35 pm

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  Can you help me sign into Automattic inc registration because we are changing our hosting company and need to change the dns pointers

  The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.

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  staff-ozmodiar · Staff · Jul 4, 2021 at 4:26 pm

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  Hi,

  Here is a support document that will explain how to do that.

  https://wordpress.com/support/move-domain/change-name-servers/

  However, the issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.