Domain Renewal

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  jennybarr6158 · Member · Aug 11, 2014 at 8:33 pm

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  I am going to loose my domain if I don’t renew. The store will not let me renew because it says I already have some of these upgrades. What do I do? I need to talk to a human please.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 11, 2014 at 8:37 pm

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  I need to talk to a human please.

  There are no zombie support staff or volunteers here.

  Specifically (1) which upgrades do you want to renew and (2) which upgrades don’t you want to renew please?

  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  shawnajroberts · Member · Aug 13, 2014 at 10:59 pm

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  Hi there!

  The upgrades associated with the linked site are not connected to the account you’re contacting us through (jennybarr6158). In order to renew your upgrades, you’ll need to log in to the account that originally purchased the upgrades.

  Let me know if I can help further!

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  jennybarr6158 · Member · Aug 14, 2014 at 5:28 pm

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  Thank you shawnajroberts. I appreciate your help.

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  shawnajroberts · Member · Aug 14, 2014 at 6:54 pm

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  Of course. Let me know if I can help further!