domain renewal

  • Unknown's avatar
    thebeardedidealist · Member ·

    Hello. I work for an agency that manages the website uncommoninfluence.com, which is now a self-hosted wordpress site. The original domain was purchased on wordpress.com, but the owner does not have any idea what their login info was when they purchased. The domain recently expired, all we want to do is renew it, but this is impossible to do without the login. That said, we want to give you our money, and get the domain live again. Can you please help us figure out what steps to take to do so? Thank you!

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hey there,

    I would be more than happy to assist you in regaining access to your account so that you can pay for the domain. If you could please fill out our account recovery form, we’ll definitely get in touch with you as soon as possible.

    Please visit our support page for more information on recovering your account.

    The owner might want to look back in their records to see if they still have the transaction confirmation from the last time the domain uncommoninfluence.com was renewed at WordPress.com, back in 1/27/16.

    All our payments are processed by PayPal (even if you paid directly with a credit card).

    PayPal can provide you with this transaction ID, which we can then verify on our end. It’s a 17-digit number. You can reach them at:

    1-888-221-1161
    1-402-935-2050 (if calling from outside the U.S.)

    You can find additional ways to contact PayPal here:

    https://www.paypal.com/us/contactus

    When contacting PayPal, please have the following details of the transaction ready:

    – Name on card
    – Amount and date of transaction
    – Card number

    Let me know if you have any questions.

    Thanks,

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