Domain Renewal

kev25ms · Member · Mar 2, 2017 at 5:26 pm
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I have a domain that I Purchased several years ago through wordpress.com. I can go to my ‘Manage Purchases’ tabs and see where I bought this. However, the domain has expired and there is nowhere in my account where I can renew this domain. Can someone please direct me to where I can take care of this? Thank you!

The blog I need help with is: (visible only to logged in users)
gemmacevans · Member · Mar 3, 2017 at 11:47 am
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Hello,

uncommoninfluence.com expired on 2017-01-16 and is currently in the redemption period.

There is more information about expired domains here:

Domain Expiration

The good news is that you can still try to recover your domain as it has not yet been deleted, purchased by someone else at auction or sold on back-order. A late renewal fee of $80 will be added to the regular domain renewal cost ($18) and private registration fee ($8).

If you agree to these costs I can generate a payment request for the amount. Once that has been paid, we can start the process of trying to get your domain back. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.

If you do not want to pay the fee, you can wait until the domain is released but you may not be able to get it back if it is purchased at auction during this time.

Acting quickly is important if you do want to try and recover the domain, so please let me know what you would like to do as soon as you can.

Thanks!
kev25ms · Member · Mar 3, 2017 at 2:29 pm
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Thanks. Yes, I would like to renew the domain, uncommoninfluence.com, as soon as possible and agree to pay the fee. Can we take care of that now with the card on file?
kev25ms · Member · Mar 3, 2017 at 4:07 pm
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@gemmacevans, I can’t find a number to call but need to get this taken care of quickly so I can restore my site. Is it possible to go ahead and try to recover the domain?
gemmacevans · Member · Mar 3, 2017 at 4:40 pm
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Hello,

Thanks for confirming. I’ve just sent a payment request to you. Once that has been paid I’ll start the recovery process — we normally hear back from our registrar in 1-2 days.

I can’t find a number to call

We don’t provide phone support but don’t worry, I can help you here.

Thanks!
kev25ms · Member · Mar 3, 2017 at 4:57 pm
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@gemmacevans Thanks! I just made a payment. Please let me know what else I can do in the meantime, I’m looking forward to resolving this.
gemmacevans · Member · Mar 3, 2017 at 5:44 pm
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Thanks for making the payment. I’ve started the recovery process and will reply here as soon as I have an update. There’s nothing you need to do in the meantime.

Have a great weekend!
kev25ms · Member · Mar 3, 2017 at 10:40 pm
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Thanks, I appreciate it! I will stay tuned.
kev25ms · Member · Mar 5, 2017 at 12:19 am
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@gemmacevans Any updates? Thanks again for your help. I’m eager to get the site live again, so any help would be appreciate.
gemmacevans · Member · Mar 5, 2017 at 9:10 am
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Hello,

I’m still waiting for a reply from the registrar — it’s the weekend so it’s likely we won’t hear back until Monday. I’m afraid there isn’t anything I can do to speed this part of the process up.

I’ll keep you posted though!
kev25ms · Member · Mar 5, 2017 at 5:37 pm
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Ok, thank you. I appreciate the update!
gemmacevans · Member · Mar 6, 2017 at 4:36 pm
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Hello,

Good news! We were able to recover uncommoninfluence.com :)

The domain is now active on your site and can be managed from your Domains page:

https://wordpress.com/domains/

Come back to me if you have any questions.
kev25ms · Member · Mar 6, 2017 at 5:32 pm
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Thanks for all your help, @gemmacevans! That is good news indeed, and the site is back up and running so all is right again. Have a great week!
gemmacevans · Member · Mar 7, 2017 at 9:45 am
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You’re welcome. You have a great week too!

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