Domain Renewal – Requesting Complete Cancellation
-
Hello, I want to ensure that I am not charged for renewal of the gnostictales.com domain name which renews on 5/26/22. I want to cancel the domain name. Can you please confirm?
WP.com: Yes
Correct account: Unknown -
Hi there,
I do not see any upgrades under your @elisemariclare WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.
Is it possible you made your purchase under a different login? I can confirm that gnostictales.com is registered at WordPress.com but is under a different account and not your @elisemariclare login.
If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Hope this helps!
- The topic ‘Domain Renewal – Requesting Complete Cancellation’ is closed to new replies.
WordPress.com Forums 