Domain subscription expired – how to access WordPress dashboard

  • Unknown's avatar
    victoriatobin · Member ·

    I need help. Our domain name – wheeloptions.org – just expired Jan. 4, 2021 after fifteen years in place- we are a all-volunteer small non-profit commute trip reduction organization. Our site was designed in WordPress and I was hoping you could let me know if and how I can get access to my WordPress site? thank you.

  • staff-totoro · Staff ·

    Hi there,

    The domain wheeloptions.org appears to be registered on Network Solutions Web Hosting, and not a domain hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/wheeloptions.org+dns

    To clarify, we are not the only providers of WordPress sites and domains. Network Solutions also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    To recover your domain and site you will need to contact Network Solutions directly, as they are the holder of your domain, and in the best position to help.

    You may also wish to contact your host’s support team for more assistance.

    Hope that points you in the right direction!

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