Domain transfer

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  kieranradio · Member · Jan 2, 2022 at 12:23 pm

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  I followed all the steps for a domain transfer over a week ago and am still getting the WordPress error screen.

  Message reads:
  Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

  If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain.

  I cancelled the premium elements of my account after the transfer steps were completed.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  aleone89 · Staff · Jan 2, 2022 at 5:18 pm

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  Hello there,

  Can you tell me if you’re seeing this message when visiting: kieranradio.com please?

  The reason why I ask is because I can’t see this message when visiting that site.

  If yes, you may need to clear your browser cache and cookies: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

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  perthpartners · Member · Feb 11, 2022 at 12:01 pm

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  im also having problems with this

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  staff-mckluskey · Staff · Feb 11, 2022 at 12:57 pm

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  @perthpartners, your domain perthpartners.co.uk has been already transferred to Namecheap, but it’s still pointing to WordPress.com nameservers. You’ll want to change your DNS records to point it to your current site. Your registrar should be able to help with this but folks at https://wordpress.org/support/forums/ may also be able to advise.