Domaine change and deleted email

  • Unknown's avatar
    linddetailing8 · Member ·

    Hello

    I’ve changed the company that handles my website. The domaine got transfered but all my mails from TITAN got deleted. I was wondering if there was a way to get them back?

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-totoro · Staff ·

    Hi there,

    I do not see any sites under your @linddetailing8 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

    Is it possible you created your site under a different login with us or are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

    Also you may wish to contact Titan directly, as they tend to store all email centrally on their mail server. With this in mind, your email is probably still there, but this is not something we are able to check on. You can reach them here: https://support.titan.email/

    Thanks!

  • Unknown's avatar
    linddetailing8 · Member ·

    Hi again
    Titan can’t help me.
    My site was http://www.linddetailing.com and the mail tl@linddetailing.
    I really need those emails

  • staff-doublebassd · Staff ·

    Hi there,

    Thanks for sharing the site – I was able to find the site in our system along with the TItan account. I see that both the site and the TItan subscription were canceled and deleted.

    We can look further into this for you, but those upgrades were connected to a different WordPress.com account than the one you are reaching out from, linddetailing8. Before moving forward, we’ll need to confirm ownership of that account. Is it possible to log into the account connected to those upgrades and post in this thread?

    Thanks!

  • Unknown's avatar
    linddetailing8 · Member ·

    My old website was owned by a company which I don’t have access to.

    I had som access in terms of editing, but that is pretty much it.

    Isn’t there another way to prove ownership?

  • staff-doublebassd · Staff ·

    Hi there,

    Were these upgrades that you purchased? The best bet would be to reach out to your former company and see if they can touch base with us regarding the upgrades since they are owners of the account.

    I would reach out to our Account Recovery Team directly at passwordhelp@wordpress.com, as they will be able to further assist you with confirming ownership.

    Thanks!

  • Unknown's avatar
    linddetailing8 · Member ·

    Hello

    What if I got them to just write something in here real quick? :)

  • fstat · Staff ·

    Hi there,

    It’s best to contact us in the email address that staff-doublebassd mentioned in their reply.

    Our public forums are not meant for handling account recovery issues.

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