Domine Hosting

• 

  thewav3com · Member · Mar 2, 2017 at 7:05 am

  • Copy link
  • Add topic to favorites

  I recently paid for the personal plan for my site on WordPress, but I was unable to get what I need to operate my site. I contacted WordPress and had a chat with one the staff and I was told that the problem was that I had to get another company to host the site. I was also told that I would have to end my subscription, but would retain my domain name and have a refund of $10. I ended the subscription and went to Bluehost to host the site. Once I did this, I was told that I would be able to continue using my domain name while I was on Bluehost. Its been over 5days since I transferred to Bluehost, but for some reason I am unable to use the site and when I contacted Bluehost, I was told that WordPress would have to transfer the domain name to them so I can update my site. I want to ask if this problem can be fixed as soon as possible. Thank you

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Mar 2, 2017 at 1:34 pm

  • Copy link

  Hi there,

  It looks like you in fact cancelled your domain as well when you cancelled your plan. It’s not possible to transfer a cancelled domain.

  If you still want to use that domain I can still restore it for you. Then you can map it to Bluehost until you’ve owned it for 60 days, at which point you can transfer it. To map the domain you’ll need to ask Bluehost for their name servers, then I can add those for you when I restore the domain.

• 

  thewav3com · Member · Mar 3, 2017 at 12:05 am

  • Copy link

  Yes can you please restore the domain. The name servers are nf.bluehost.com And nf2.bluehost.com . Will restoring the domain restore our wordpress plan as well?

• 

  kokkieh · Staff · Mar 3, 2017 at 8:45 am

  • Copy link

  I’ve restored your domain, but the name servers you provided does not work. Are you sure they are correct? Shouldn’t it perhaps be ns1 and ns2, instead of nf and nf2?

  Your plan has not been restored, no, as the non-domain part of the plan was refunded. As you are pointing the domain to Bluehost, you don’t actually need a plan with us.

• 

  thewav3com · Member · Mar 3, 2017 at 7:29 pm

  • Copy link

  Thank you. You are right, it is NS1

• 

  thewav3com · Member · Mar 4, 2017 at 3:48 am

  • Copy link

  Can you point the name servers to the right address?

• 

  kokkieh · Staff · Mar 4, 2017 at 2:51 pm

  • Copy link

  Done. Name server changes can take up to 72 hours to update across the web, but your domain should start showing your Bluehost site within a few hours.