Dont have access to the page

• 

  christinaemk · Member · Aug 30, 2021 at 4:02 pm

  • Copy link
  • Add topic to favorites

  No One has access to the page and it have not been uppdated for two years. How can i get access?

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  staff-blorbo · Staff · Aug 30, 2021 at 4:32 pm

  • Copy link

  That does not appear to be a registered domain name.

  What is the correct URL of the site?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

• 

  christinaemk · Member · Aug 30, 2021 at 4:58 pm

  • Copy link

  norravattnet.se is the correct adress. I dont know the URL

• 

  staff-blorbo · Staff · Aug 30, 2021 at 5:23 pm

  • Copy link

  Ok, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with One.com.

  So, you’ll log in to it through https://norravattnet.se/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, if you do not recall the password, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

• 

  christinaemk · Member · Aug 30, 2021 at 5:29 pm

  • Copy link

  Ok, Thank you!

• 

  haku08 · Member · Aug 30, 2021 at 6:49 pm

  • Copy link

  No access into site and wordpress wants me to buy after 1 year.

• 

  staff-doublebassd · Staff · Aug 30, 2021 at 8:18 pm

  • Copy link

  Hey @haku08,

  We would love to assist you, but in order to keep threads on topic and prevent the OP from receiving email notifications, I wanted to see if you could create a new post?:

  https://en.forums.wordpress.com/?new=1

  Feel free to add the modlook tag to the thread so staff can respond immediately.

  Thanks!