Don't receive money back after refund within 7 day waiting

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  romdulnewsblog · Member · Dec 7, 2017 at 1:23 pm

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  i was actually refund money back after apply premium subscription but i did’t get money back within 7 day .i just want you to fix my problem and take money back into my account .

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Dec 7, 2017 at 2:00 pm

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  Hi romdulnewsblog,

  i was actually refund money back after apply premium subscription but i did’t get money back within 7 day .

  I’ve checked your account and it shows we refunded $96 refund on 29th November 2017:

  https://wordpress.com/me/purchases/billing

  We have sent a refund so if you haven’t received it after 14 business days, please contact your bank to see if there are any processing delays at their end (processing times vary from bank to bank). The transaction ID on the refund receipt can be used to help your bank locate the refund on their system.

  In some cases where upgrades are cancelled and refunded on the same day, banks remove the original payment from your statement rather than showing two separate debit and credit amounts. I would also recommend asking them whether they have done so.

  Let me know how you get on.

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  romdulnewsblog · Member · Dec 8, 2017 at 12:32 am

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  So we need to check our bank locate first ,isn’t it?

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  gemmacevans · Member · Dec 8, 2017 at 8:41 am

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  Hi romdulnewsblog,

  Yes, check with your bank next :) If you have any questions after speaking to them, you can reply to me here.