Downloadable product files

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  howardshrier · Member · May 17, 2021 at 3:25 pm

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  I am trying to add a new product to my store. Under Product Data, the General tag does not show an option to download files or limit the amount of downloads. The whole section looks very different from products I uploaded previously,

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  staff-blorbo · Staff · May 17, 2021 at 6:05 pm

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  Hi there,

  Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/

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  howardshrier · Member · May 17, 2021 at 8:51 pm

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  How is this not a WordPress issue? I’ve been creating new products since I started the site and never had this problem, without WooCommerce being involved. The options have simply changed. Could this have to do with the new version of WordPress?

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  staff-blorbo · Staff · May 17, 2021 at 9:08 pm

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  WordPress itself doesn’t have any eCommerce functionality, so anything related to products is being provided by the WooCommerce plugin.