downloading a video
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Hello,
I have tried several times to download a video to our website. It isn’t very big…3 minutes.
Thank you for your help.
Jennette -
You will need a paid Premium or higher plan to upload videos to your site here: https://en.support.wordpress.com/videopress/
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You would not have been able to here, that requirement has been in place for many years.
What is the URL of the site you’re referring to?
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There is no history of paid plans under the account you’re currently logged in to.
What is the URL of the site you’re referring to?
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That is not a registered domain name.
What is the correct current URL of the site you’re having trouble with?
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That site had a paid Premium plan, but it expired November 26, 2014, and was never renewed. The site is currently under our Free plan.
If you want to upload videos to the site, you will need a paid Premium or higher plan: https://en.support.wordpress.com/videopress/
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Ok. It does say on our page though that we have a premium plan…how do I update it if it thinks I already have it?
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Hi there,
Your site does have a premium plan. It just belongs to a different admin account on the site than the one you’re using to post here. But you should be able to upload video to that site.
What is the file size of the video file you’re trying to add?
Can you check if it uploads if you use a different browser or internet connection?
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