Edit a page

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  thebeautyyard · Member · Sep 24, 2021 at 2:57 pm

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  Hello when i go to pages and then want to edit, it takes me to a page to re-sign in askes me if im a robot and when i put my details in it says they are incorrect.

  Site: http://www.thebeautyyard.co.uk.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  staff-blorbo · Staff · Sep 24, 2021 at 10:35 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  thebeautyyard · Member · Oct 13, 2021 at 8:51 am

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  Thank you for getting back to me when i try to login to wordpress.org it says it doesn’t recognise my login but my site is done with wordpress.com

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  fstat · Staff · Oct 13, 2021 at 9:46 am

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  Your site is not hosted on the WordPress.com platform. It is using the WordPress software and it’s (possibly) hosted by HostEurope. So you need to contact your host to get help with your login issue.