edit blog post won't load and then error message

  • Unknown's avatar

    Help! Please! I am unable to edit my blog posts. It gives this error message
    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at (email visible only to moderators and staff) to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    I can use quick edit and it is showing up on my website?
    thanks!
    Trina Labenski
    http://www.healthcoachingwithtrina.com
    [redacted by staff]

    The site I need help with is healthcoachingwithtrina.com. This site is not linked to my WordPress.com account.

  • Unknown's avatar

    Hi there,

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) and is hosted elsewhere. The site you mentioned is hosted by Bluehost so you need to contact them.

    Because WordPress.com and WordPress.org are different, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on WordPress.com.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You can reach out to your host (Bluehost) for help with your site. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.

    The WordPress.org forums are also a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

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