Elementor is not loading. Cannot update the program– says it’s not available.

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  curlycurlyred · Member · Feb 24, 2021 at 7:48 pm

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  Please advise on how to correct the issue in the subject above!

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  staff-blorbo · Staff · Feb 24, 2021 at 10:19 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  curlycurlyred · Member · Feb 25, 2021 at 12:02 pm

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  My URL is: http://www.curlyredcafe.com

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  staff-mckluskey · Staff · Feb 25, 2021 at 12:21 pm

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  Oh, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.