Email

  • Unknown's avatar
    consolnz · Member ·

    I’m trying to set up email through godaddy, but I can’t, I need to give them permission on my consol.nz site but I don’t know how …. arghhhh

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    To set up email on a domain you need to add DNS records where your domain is hosted. Your domain’s name servers are currently still pointed to us, but you’ve cancelled the domain mapping upgrade you’d had with us in January already, so it’s not possible to make changes to the DNS on our system.

    If you’re planning to use your domain with a different provider, first change the name servers so the domain will be pointing to the new provider, and then you can add the DNS for your email with them.

  • Unknown's avatar
    consolnz · Member ·

    Thanks for that. All I need to do is to configure my email hosting, but I can’t track it down. Is there a way that I, or you can change some of the settings in my existing “(email visible only to moderators and staff)” email address to redirect to my existing email address, or so I can set up an email account with that address?

    Cheers

  • kokkieh · Staff ·

    We have no control over your domain, so there is no way for us to help with this on our end.

    You need to point your domain’s name servers to the hosting provider you want to use, and then set up the DNS records with that hosting provider. Or you can ask the registrar where you bought the domain to switch the name servers back to the default values, provided your registrar offers DNS hosting, and then set the DNS records for your email there.

    But the domain needs to be connected somewhere so you can have a DNS zone file to which you can add the required records. At the moment your domain isn’t connected anywhere. It’s still pointing to us, but you removed the connection with us back in January when you cancelled your domain mapping.

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