email

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  mrsdaljitbains · Member · Sep 27, 2023 at 8:08 pm

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  hi there,
  I paid and upgraded to pro to connect my outlook email to wordpress. when I did a test email from the contact web page, I did not receive the email in my email box. I thought I did the right thing by upgrading, but it is still not working. I would like to cancel and get my money back if this cannot be resolved.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Sep 28, 2023 at 9:15 am

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  Hi there!

  I’ll be happy to help you with this. You mentioned upgrading, but it appears your site is still on the free plan. Did you perhaps upgrade a site that’s on a different account? Can you share the link to your domain so that we can check?

  You’ll want to log into the correct account so that we can verify your request and help you further. If you’re having trouble logging into the correct account, you can send us the transaction ID for your payment to WordPress.com so that we can help you with restoring your access to the other account.

  Please click here to see how to locate the transaction ID. Once you have the transaction ID, please use this account recovery form to send it over to our account recovery team. They will email you with instructions to log in to the correct account.

  Thanks!