Email Account

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  silbersteine · Member · Jun 19, 2023 at 8:49 pm

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  Hello WordPress support,
  Wordpress is not allowing me to change my email from (email visible only to moderators and staff) to (email visible only to moderators and staff).

  The reason it states is that (email visible only to moderators and staff) is already associated with a WordPress account. However, when I try to login using the gmail account, it directs me to Gruntworks and the same profile.

  Please help me change my primary email to (email visible only to moderators and staff)

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Jun 20, 2023 at 6:27 am

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  Hi there!

  Your email address (email visible only to moderators and staff) is already in use on a different WordPress.com account. If you’re being redirected to the same profile, it’s likely due to a browser issue. You can go to https://wordpress.com/me → click Log out on the left side → clear your browser cache.

  Here’s how to clear your browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  Once that’s done, try logging in with (email visible only to moderators and staff) or resetting your password.

  To reset your password, please go to https://en.wordpress.com/wp-login.php?action=lostpassword and enter the email address (email visible only to moderators and staff). A password reset link will be emailed to you that you can click to change the password of your account. Afterwards, you can use the new password to log into your WordPress.com account.

  Please note that if you close your other account, the email address will not be available for use immediately. You could change the email address on the other account to something like (email visible only to moderators and staff).

  Gmail ignores everything after the + sign, but WordPress.com will treat it as a separate email address. This way, you can change the email address on the other account from (email visible only to moderators and staff) to (email visible only to moderators and staff) and free up (email visible only to moderators and staff) to use on this account.

  Hope that helps!