email authentication not working

• 

  richardbryanjones · Member · Jul 17, 2015 at 2:13 pm

  • Copy link
  • Add topic to favorites

  I have a authenticated my email several times, and even received the approval in browser, yet when I log-in to this site, or even to this log-in on WordPress.com it says I am not authenticated. Why I am unable to authenticate? I’ve signed out of both a re-logged in but I get the same result.

  The blog I need help with is: (visible only to logged in users)

• 

  rachelmcr · Member · Jul 17, 2015 at 3:38 pm

  • Copy link

  Hi there,

  I’m sorry for the trouble! I just checked your account and your email is now authenticated and your account is fully activated. If I can do anything more to help at this point, please let me know. (You can also contact our support team using the chat box in the bottom right corner in your site’s dashboard.)

• 

  richardbryanjones · Member · Jul 17, 2015 at 4:34 pm

  • Copy link

  Yes, sorry I was able to resolve this by using Safari (as opposed to Chrome) to change my email address and validate. Odd issue. Thanks for the support.

• 

  rachelmcr · Member · Jul 17, 2015 at 4:38 pm

  • Copy link

  Thanks for letting me know. I’ll follow up and see what’s going on in Chrome with that. :)