Email Confirmation
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I migrated my old website to my current wordpress account. My email address associated with that previous domain in the email on file. But because I migrated that domain, the email address no longer works. I am trying to update my email on file but i am not receiving a confirmation email to my new email.
Site: https://kensibolkema.com.
WP.com: Unknown
Jetpack: Yes
Correct account: Yes -
Where specifically are you trying to update the email?
Is it in Settings > General or Users > Profile in your site’s Dashboard?
Or, is it at https://wordpress.com/me/account ?
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Both settings – general and users – profile say the same thing – that a confirmation was sent that i need to confirm to be able to update the email address but i have never received a confirmation email. I specifically want to update the settings – general so the administration email address as WordPress keeps prompting that when I log in.
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Ah, ok, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost, so this is not something we can directly assist with.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
With that said, I can offer some advice. It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.
This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.
Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.
You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.
If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.
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