Email forwarding failed

  • Unknown's avatar
    stpaulsvintage · Member ·

    Attempting to set up email forwarding & repeated getting this message “Failed to add email forwarding record with message ‘Can’t get zone because it does not exist: stpaulsvintage.co.uk.’. Please try again or contact support.“

    Site: https://stpaulsvintage.co.uk.
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • fstat · Staff ·

    Hi there,

    Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Siteground. Therefore, you need to contact them regarding your email issue.

    We’re only able to provide support for WordPress websites that are hosted by us. If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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