Email forwarding has stopped working

  • Unknown's avatar
    sarahhayes23 · Member ·

    I set up an email address using my custom domain name ((email visible only to moderators and staff)) to forward to my gmail address ((email visible only to moderators and staff)), which has worked perfectly since I set up the blog last year. (email visible only to moderators and staff) has now stopped working: emails to this address are bounced back. I’m not sure if the issue is at the wp or gmail end.

    Also: I deleted the wp address from my gmail ‘send mail as’ section yesterday, as I wanted to try adding it again to see if that worked, but I don’t know what the smtp details are.

    Thanks,

    Sarah

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    rachelmcr · Member ·

    Hi Sarah,

    Your domain sarahhayes.net is currently set up to use Google Apps email service. That means all of your email is controlled by Google Apps (not WordPress.com), so if something is going wrong you’ll need to check with them about that.

    You can get help with Google Apps from their help center here: https://support.google.com/a/#topic=29157

    You can also find a guide for adding an email address to the “send mail as” section of Gmail (only available when you’re using Google Apps for email) here: https://support.google.com/mail/answer/22370?hl=en

  • Unknown's avatar
    sarahhayes23 · Member ·

    Thanks for your response, Rachel. I only set up the google apps email service yesterday, to try and resolve the issue as quickly as possible. It seems to be working now. :)

    Sarah

  • Unknown's avatar
    rachelmcr · Member ·

    Hi Sarah,

    Ah, thanks for clarifying that! I’m glad everything is working now with Google Apps. :) Just let me know if I can do anything else to help.

  • The topic ‘Email forwarding has stopped working’ is closed to new replies.