Email isn’t working after site was hacked

  • Unknown's avatar
    gardenjane1 · Member ·

    My main domain email isn’t working after my website was hacked (it was replaced by another website). I paid for sitelock to have the website salvaged, but the email still doesn’t work. The email is configured so I receive and send email via gmail. I’m not receiving emails. I can send to myself, but no one else.

    The site I need help with is http://www.gardenjane.com. It is not hosted by WordPress.com, but it is connected with Jetpack.

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You’ll need to contact your hosting provider’s or email provider’s support team about this.

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