Email Issues After Update to WordPress 6+ using Gravity Forms and WP Mail SMTP

  • Unknown's avatar
    grifgr10 · Member ·

    When sending emails from Gravity Forms using WP Mail SMTP (365/Outlook) we get the following debug error. Using any other mail solution all works well. On top of that when running WordPress 5.9.5 no issue but after updating to 6+ emails do not get delivered, just this error.

    NOTE: We are using latest version of WordPress along with, Gravity Forms and WP Mail SMTP plugins. Need help understanding what changed in WordPress 6 that would cause this error and which component we need to work with to get this resolved.

    ERROR DETAILS:
    Heads up! The last email your site attempted to send was unsuccessful.

    Email Source: Gravity Forms
    Mailer: 365 / Outlook
    RequestBodyRead: A supported MIME type could not be found that matches the content type of the response. None of the supported type(s) ‘Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaType, Microsoft.OData.ODataMediaTyp…’ matches the content type ‘application/x-www-form-urlencoded’.

  • Unknown's avatar
    aisajib · Member ·

    Hi there! 

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

    You can also consider contacting Gravity Forms support for help with this.

    Thanks!

  • The topic ‘Email Issues After Update to WordPress 6+ using Gravity Forms and WP Mail SMTP’ is closed to new replies.